Terms & Conditions

Terms & Conditions:

Below are Atlanta Promo's Terms and Conditions.

After your order has been decided, you will receive an order confirmation and art for approval. You should examine these documents for accuracy of copy, pricing, quantity ordered, colors, ship date and your expected in hands date, ship to address, etc. If everything meets your approval, you must sign and return both documents to us. We do not process any orders until we have received your signed approvals.

Cancellations are sometimes unavoidable, however there are usually expenses associated with cancelling an order because they are often very time consuming and may require extensive negotiations, both with you the customer, and the factory. However we try to be as fair as possible to all parties when this occurs by following the industry standards below:

If you need to cancel an order for any reason, use the following guidelines for determining the possible charges associated with the order that you may be responsible for, depending on the stage of production the order is in at the time of cancellation:

Cancellations after imprinting begins:

If you cancel an order after imprinting has begun, you are still responsible for the total amount of the order and it will be shipped to you as if it had not been cancelled. This is regarded as a completed order.

Cancellations during production:

If you cancel an order after production has begun, but before the final imprinting stage, you are responsible for all charges incurred to date, such as artwork, film, plates, screens, factory cancellation charges, etc., plus 30% of the total product order. If your order required artwork that we prepared, you are responsible for paying the full value of the artwork as stated on your confirmation or quote correspondence.

Cancellations prior to production:

If you cancel an order before it goes into production, but after the order has been written and/or artwork has been prepared, you are responsible for the value of the artwork as noted on your quote or confirmation plus a $50.00 cancellation fee.

Cancellations prior to order & art prep:

There is no charge if you cancel an order before it goes into production, and before the order or the artwork has been prepared.

Cancellations involving restocking:

If you cancel an order that includes shipping product from a manufacturing or other source to a third party production facility, such as shipping apparel from a mill to an embroiderer or screen printer, you are responsible for all of the shipping that is incurred in the process, plus a possible restocking fee of up to 20%. In addition, you are responsible for all costs stated in the above paragraph, "cancellations during production".

Cancellations are no fun for anyone involved, however we always work to try to keep cancellation charges to a minimum. Realistically, everyone involved will lose money in most cancellation cases. Maintaining fairness to everyone involved is the most productive course. If you have any questions or concerns about any of the above, your customer service representative will be happy to go over them with you. Please ask.

Samples are shipped directly to you from our factories and require that you pay the cost of shipping because we fill hundreds of sample orders a week and the cost is enormous. Setup charges are waived on sample orders.

If You Have a UPS or FED EX Account:

Samples under $5 are free of charge. Please email your shipper account number, item ID number, color, etc., and physical ship to address to info@groupatlanta.com

If You Don't Have a UPS or FED EX Account OR Item Cost Is Over $5:

Add your item to the cart then check out. Freight will be calculated based on UPS standard ground rates. We charge your credit card for the sample and freight. The alternative is to open a UPS or Fed Ex account which only takes a few minutes online.

Ordering Multiple Samples:

Samples may or may not be coming from the same plant location. Freight charges and applicable sample charges will be charged for each shipment.

21 Day Apparel Samples Loan Program

We highly recommend that you see actual samples prior to ordering. This gives you the opportunity of examining and comparing products, materials, styles, colors and checking sizes first hand.

How it works:

Simply choose the samples you would like to see in person from our website and they will be shipped direct to you from our factories. You must pay the cost of shipping both ways, because we fill hundreds of sample orders a month, and the cost is enormous.

We will need your Fed Express or UPS number, and if time allows, we request ground delivery for the lowest rate. Your shipper number is kept secure. We cannot bill you for shipping samples.

We also require a credit card on file to guarantee return of the merchandise to the factory.

Sample cost:

Most samples can be returned within a 21 day period, or you are charged for them. Some samples, depending on the product and manufacturer's policy, are not returnable, but we will let you know that up front.. Non-retunable samples are billed at MSRP plus a handling fee.

Returning samples:

To receive full credit for returned samples, you must return them in their original condition with all tags attached and boxes with all packing materials included, so save everything. After you have received a sample order, we will let you know when to return it, along with complete return instructions.

We order samples for customers practically every day and we rarely have a problem. We do all we can to make sure everything is done right and to your complete satisfaction.

Order Your Apparel Sample Here:

Complete and submit the following lending form to order your apparel samples:

Apparel Lending Order Form

Production time begins after we have received and approved a proof of your artwork from the factory. This usually takes one to two days after we submit your order to the factory. The estimated ship and in hands dates are listed on all confirmations of orders. In general, production can take from 5 to 15 work days, and shipping 2-3 days, depending on the product.
We invoice orders as soon as we receive all costs - product, shipping, etc., from the manufacturer. Invoices are dated based on the manufacturer's invoice date to us, which is usually the date they shipped to you. We offer terms to established accounts with prior credit approval provided the company is placing regular, ongoing orders each month for the previous three months and continues to purchase on a regular monthly basis. First-time orders must be prepaid by check or credit card until credit is established. Credit cards are charged in two stages, initially for the product production costs, and upon shipping for the delivery costs.
Most factories try to ship the exact quantity ordered, however, in general, they reserve the right to ship up to 10% over or under the quantity ordered, and to invoice on a pro-rata basis. If you must have an exact quantity we will include a 'no overs - unders' clause in the order. In general we include a 'no unders' clause in all orders.
Orders are shipped via UPS or Fed Ex Ground unless otherwise specified by customer. Shipping to events, hotels and convention sites is very risky and can result in lost product due to mishandling at the site. We take every possible precaution, but we cannot be held responsible for mishandling freight by third parties.
In general, minimums of $100.00 apply on printed items and $50.00 on blank items. In some cases we can go below minimums with a less than minimum charge. Your customer service representative will be able to help with this.

If you find a product at a lower price on a competitor’s site than it is on our site, we’ll match it.

Atlanta Promo offers the most competitive pricing along with the best service in the industry and we want to make sure you always get the best price, so, if you find any product on our site at a lower price elsewhere, or if you have a competitor’s quote, we’ll match that price and give you 10% off of your next order.

Our low price guarantee is limited to registered ASI suppliers and excludes special offers, closeouts or liquidation sales. Purchased products must be the same brand, size, color and imprint specifications. Customer must provide a formal written competitor quote showing all charges.

Please inspect your order as soon as it arrives. Should there be a quality issue or other problem with your order, notify us immediately upon receipt so we can get it corrected with the factory promptly. It may be necessary to send the factory a few samples of the item in question. If you wait too long to inspect your order the factory may not honor the issue.

If you have additional questions, please contact us.